What Hicksville Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Hicksville since 1984, and we’ve learned that the best advertising is a homeowner who can look up their flue and see the difference. Reviews matter because they’re the only thing we can’t write ourselves. Every one of these came from someone who watched our technician pull a bucket of creosote out of their chimney, or who finally understood why their fireplace was smoking into the living room after Russell walked them through the camera footage. We don’t chase five-star ratings. We show up on time, explain what we found, and fix it right. The rest takes care of itself.
Recent Reviews
“We bought our split-level on Jerusalem Avenue last winter and the inspector said the chimney ‘looked fine.’ First fire of the season, smoke poured into the den. Hearthstone came out with a camera, showed me a cracked flue liner I’d never have seen from the top, and had it relined with DuraFlex in one day. No more smoke, no more guessing.”
- Kristen N., Hicksville
“I’d been putting off a sweep for three years because the last company in Hicksville tried to sell me a $4,000 rebuild I didn’t need. Russell ran the camera, pointed out exactly where the creosote was built up, and said the masonry was solid. Ninety minutes later, the chimney was clean, and I had photos proving I didn’t need work done. That honesty earned my business for good.”
- Todd M., Hicksville
“Our cape on Old Country Road has a fireplace we use every weekend from October through March. After Hearthstone’s seasonal tune-up, the draft was noticeably better. The technician found a partially blocked flue from a bird’s nest the previous owners never dealt with. He cleared it, capped it with a Gelco, and we haven’t had an issue in two burning seasons.”
- Beatriz C., Hicksville
“My mother’s house in the Levittown section near the border needed a sweep before we could list it. She’s 82 and doesn’t trust contractors. The Hearthstone tech was uniformed, patient, and explained everything to her twice. She called me after to say it was the first time she didn’t feel talked down to. The 5% senior discount didn’t hurt either.”
- Jennifer N., Hicksville
“We had water staining on the ceiling above our fireplace every spring. Two roofers said the flashing was fine. Russell climbed up, spotted a deteriorated crown, and showed me the water track on the camera. He rebuilt the crown with proper slope and sealed it. Three years now, no stains. Done right, and they stood behind it.”
- Todd M., Hicksville
“I manage a rental near the Broadway Mall and the tenant complained about a smoky smell even when the fireplace wasn’t in use. Hearthstone found a disconnected section of clay liner that was letting combustion gases into the wall cavity. They relined with HeatShield, gave me a written report for my insurance, and the tenant hasn’t called since. One visit, problem solved.”
- Kristen N., Hicksville
“My husband wanted to clean the chimney himself with a brush kit from the hardware store. I called Hearthstone for a second opinion because something felt off. Russell explained that our chimney had a 45-degree bend that a straight brush would miss entirely, and that the creosote was glazed, not loose. Professional sweep, camera verification, and I didn’t have to worry about him falling off the roof.”
- Beatriz C., Hicksville
“After a chimney fire scare last December, I was shaken. Hearthstone came out the next morning, inspected everything with the camera, and found the liner had warped from the heat. They replaced it with Olympia Chimney stainless steel, walked me through exactly what caused the fire, and didn’t try to upsell masonry work that could wait. The 90-Day Done Right Promise gave me peace of mind I actually believed.”
- Jennifer N., Hicksville
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when a company plans to be in Hicksville for another thirty years and acts accordingly. Every technician is background-checked and uniformed. Every job starts with a Level-2 camera inspection that ends with photos you can see and a plain-English verdict. We document like engineers and explain like craftsmen because we want you to understand your chimney, not just pay the invoice.
We work exclusively with professional-grade materials, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes that fail in three seasons. Our pricing is upfront: the number on the estimate is the number on the invoice. A square deal, no surprises on the bill. And if something isn’t right, the 90-Day Done Right Promise means we come back. In writing, no arguing. That’s the Keystone Standard, governed by our K.E.Y.S. values: Krafted right, Every time, Your home first, Standing behind it.
Most jobs are completed in a single visit because we know your time matters. Calls are answered by a live person, 24 hours a day, 7 days a week, not a voicemail queue or an app. Whether you need a seasonal sweep, a liner replacement, or a second opinion on another company’s estimate, we’ll be there when we say.
Ready to see what your chimney actually looks like? Call (516) 259-3797 today. Estimates are free, and we’ll show you the photos to prove what we found.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Hicksville since 1984.