Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Hicksville and Nassau County for over 42 years. Our guarantee isn’t a marketing line - it’s how we’ve stayed in business since 1984. When Russell Haines started this company, he figured out fast that a chimney sweep who doesn’t stand behind his work doesn’t get invited back. That’s why every job we complete in Hicksville carries our 90-Day Done Right Promise: in writing, no arguing. If something isn’t right, we come back and make it right. Period. We’re not planning on leaving Hicksville anytime soon - a company that expects to be here in thirty years acts accordingly.

Call (516) 259-3797

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Our technicians are background-checked, uniformed, and trained to complete most jobs in a single visit - but if the flue needs a second pass or a repair settles unevenly, we return on our dime.
• Professional-grade parts and materials only. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes, no mystery sourcing. If a part fails because we installed it wrong, we replace it.
• Your home left as we found it. Chimney work is messy by nature - soot, creosote, brick dust. We cover floors, move furniture with care, and vacuum before we leave. If we tracked something in, we’ll know about it before you do.
• On-time arrival, or we tell you exactly why. We’ll be there when we say. Traffic on the Long Island Expressway happens, but a live person answers our phones 24 hours a day, 7 days a week - not a voicemail, not a callback queue - so you’re never guessing where we are.
• No-hassle upfront pricing. The number on the estimate is the number on the invoice. A square deal: no surprises on the bill. We don’t “find” extra problems once we’re on the ladder unless we show you camera evidence you can see for yourself.

Our Satisfaction Promise

If you’re not satisfied with our work in Hicksville, here’s what happens: you call us at (516) 259-3797. A live person answers, 24/7. You explain what’s wrong - maybe the fireplace still smokes after the sweep, maybe a repair doesn’t look like the photo we showed you during our Level-2 camera inspection. We schedule a return visit, usually within 48 hours. Our technician arrives with the same plain-English approach Russell Haines insists on: documented like an engineer, explained like a craftsman. We fix the issue. No paperwork to file, no arguing about whether it “counts.” The 90-Day Done Right Promise is governed by our K.E.Y.S. values code - Krafted right, Every time, Your home first, Standing behind it - and Russell put that in writing because he got tired of watching other contractors weasel out of their word.

Here’s the thing about chimney work in Hicksville: you can’t always tell it’s wrong right away. A liner installation might seem fine until the first cold snap. That’s why the 90-day window matters. We’re not trying to close the file before you light a fire. We’re giving you a full burning season to know we did the job properly. And if we didn’t? We make it right. Done right - and we stand behind it.

Licensed & Insured Backing

Any chimney company can print a guarantee. The real protection is who’s standing behind it. Hearthstone Chimney Co. is licensed and insured - not because it’s required (though it is), but because it’s the floor, not the ceiling, of how we operate in Hicksville. Russell Haines has seen too many homeowners left holding the bag when an uninsured sweep falls off a roof or cracks a flue tile and disappears. Our insurance and bonding mean that if something goes genuinely wrong - property damage, injury, a repair that cascades into something bigger - there’s actual coverage, not just a promise and a prayer.

Licensing matters for chimney work in Nassau County because codes change. The Town of Oyster Bay has specific requirements for chimney liners and masonry work that differ from what you might face in Suffolk. Our licensing means we’ve demonstrated to local authorities that we know those codes, and our insurance means we’re still around to honor that knowledge if something slips. After 42 years, we’ve learned that the cheapest estimate usually skips one or both of these. We don’t. A square deal starts with being legitimate, and in Hicksville, that means licensed, insured, and bonded - with the paperwork to prove it.

How Our Guarantee Works in Practice

Last October, we swept a chimney in the South Hicksville area near the Broadway Mall. Homeowner called three weeks later - smoke was backing up into the living room. Turned out we’d cleared the flue properly, but a partially collapsed clay liner we’d noted in our camera inspection had finally given way. The homeowner remembered our photos, remembered our plain-English verdict that the liner was “serviceable for now, not forever.” We could have pointed to our report and walked away. Instead, we applied the full repair cost toward a new stainless steel liner, installed with DuraFlex materials, and credited the original sweep. That’s the Keystone Standard. In writing, no arguing.

What We Ask of You

Our guarantee is a two-way street. We ask that you operate the fireplace or stove according to manufacturer guidelines - burning only seasoned hardwood, not Christmas wrapping paper or pressure-treated lumber. We ask that you call us when something seems off, not after three months of “maybe it’ll fix itself.” And we ask that you keep our written report and photos, because they’re your proof of what we found and what we recommended. In Hicksville’s freeze-thaw climate, chimney conditions change. Our guarantee covers our work, not nature’s follow-up. But if our work contributed to a problem, we’ll know, and we’ll own it.

Standing Offers That Honor the Guarantee

Our guarantee isn’t the only way we put our money where our mouth is. Hearthstone Chimney Co. maintains four standing offers for Hicksville homeowners: $50 off any repair over $250; a free second opinion on any written estimate from another company; an $89 seasonal tune-up; and a permanent 5% senior and veteran discount. These aren’t loss-leaders to get in the door and upsell you. They’re how we earn the chance to show you what “done right” actually looks like. Call (516) 259-3797 - a live person answers, every hour, every day - and we’ll book a time that works.

Frequently Asked Questions